Website monitoring and incident response
We monitor your website around the clock for downtime, and check the things that matter most: forms, checkouts, bookings and key pages. When something goes wrong, we investigate, fix it within the scope of your plan, and explain in writing what happened and what we changed.
Part of Care · Updated
What’s included
- Uptime monitoring
- Your site checked around the clock, with alerts to us the moment it stops responding.
- Form and checkout checks
- Forms, checkouts and booking flows checked every month and after every update.
- Certificate and domain alerts
- Warnings before an SSL certificate or domain expires, not after.
- Incident response
- We investigate and fix problems within the scope of your plan. Anything larger is quoted in writing before we start.
- Written incident notes
- Every incident explained in plain English: what happened, what we did and how we will prevent it.
Frequently asked questions
What should we do if our website is down?
If you are on a care plan, we are alerted automatically and start work straight away. If you are not, check whether your domain or hosting has expired, then contact your host. We can help diagnose an outage even on a site we did not build.
How quickly do you respond to incidents?
It depends on your care plan: the next working day on Essential, the same working day on Managed, and within four working hours on Partner. Response times are measured from when we receive your request, Monday to Friday.
Do you monitor forms and checkouts as well as uptime?
Yes. A site can be online while its checkout or contact form is broken, so we check forms and checkouts every month and after every update, as well as watching for downtime around the clock.
More Care services
- Hosting and security
Managed hosting and security, registered to you.
- Updates and backups
Updates tested before they go live, and backups that restore.
- Content changes
Send us the change and we make it.
- Monthly written report
What we checked, what we fixed and what we recommend next.
Tell us what your website needs to do.
We reply within one working day with honest next steps.